Return policy➡️ From May 16, 2019 ntvenvi.com applies the return policy as follows:The purpose of this policy is to create peace of mind and trust of customers when shopping at namtrungvietenvi.comAll goods sold at ntvenvi.com are guaranteed to be exactly as advertised, new and undamaged.Customers have 07 days to return the product if the product received is not in accordance with the commitment as advertised ntvenvi.com will refund the full value you have paid for the product (In cash or by transfer)Customers have 03 days to exchange their productsThe seller’s service is controlled and regulated by ntvenvi.comA return request is considered valid if all of the following conditions are met:Returned products must include invoice purchase at ntvenvi.com including VAT invoice if any.Item is new, unworn, unused.For the reason that the return is broken, delivery is lacking: pleasetake a photo of the product and notify namtrungvietenvi.com within 48 hours of receipt of the goods.Products that do not fall under the manufacturer’s/vendor’s own policies apply.Depending on the reason for returning the product, namtrungvietenvi.com will have the following refund methods with details as follows:
- Refund method
|Reasons for return and exchange||Refund method|
|Exchange goodsaccording to customer needs||Pay the amount difference between the old and new bills.|
|Return goods for the reason that the product is not as promised in the advertisement||100% refund value amount products to customers.|
|* Particularly for orders paid via credit card, we will apply the form of refund to the cardholder’s payment account.|
➡️ For more details or questions, please contact us via the support phone number 0919.358.658 or leave a message at website ntvenvi.com Thank you very much.